Frequently Asked Questions

Q: Why should I purchase from your company?

A: Here are some key reasons:

Best Service: We understand that our success emerges from your satisfaction, this is why we thrive to exceed all of your expectations and provide you with the fastest, friendliest and most professional service available. In one sentence, you can save thousands, and get the dream kitchen you’ve always wanted.

Best Quality: You will get the best-quality all-wood cabinets on the market.

Best Price: With our wholesale price, you will save thousands of dollars compared to a local retail store.

Q: What is the product made of?

A: The cabinet front and door frames are made from solid wood. The door center panels of some cabinets are made from solid wood while others are made from MDF with matching veneer.(Please refer to each line of cabinetry under cabinet features for specific information). Cabinet boxes are ½” A grade plywood.

Q: Do the cabinets have a matching finished interior?

A: Yes. Insides of the cabinets are finished to match color of the door.

All cabinet drawers feature a sanitary, wipe-clean natural maple melamine interior finish. There is no need for shelf paper or shelf liner material. Please visit our Product Features page for complete cabinet construction details.

Q: Are the exposed ends of the cabinets finished with a matching color?

A: Yes, the exposed ends of the cabinets are finished with a matching wood veneer to save you money.

There is no need to purchase a panel to finish the ends. For a more decorative finish you may order a decorative end panel which features the style of the door.

Q: What type of drawer glides are used?

A: Drawer glides are steel, with Under mount, full extension, soft closing features. Please refer to our Resource Center for specifics on each cabinet.

Q: What are the shelves made of?

A: Our shelves are made from 3/4″ A-grade plywood with matching wood veneer.

Q: Are cabinet knobs included in the package?

A: Cabinet Knobs are not included in the package.

Q: Do you offer customization on your cabinets?

A: In order to keep our prices among the best on the internet, we stay within the standard product offering of the Forevermark Product lines.

Q: Will there be differences in grain pattern and color?

A: Forevermark Cabinetry is constructed from several pieces of solid wood and wood veneers on plywood. Differences in grain pattern and color should be expected. Color differences in wood are the result of variations in minerals found in the soil native to the tree’s origin. Absorption of these minerals will vary by tree or parts of said tree. In addition, color changes can be experienced due to different exposure to light. All species of wood will display characteristics such as knots, pinholes, sap runs, mineral streaks, and darkening will age. It is the natural beauty of wood to exhibit these characteristics and they will be present throughout your cabinetry.

There is a five year limited warranty on factory defects for most door styles. All painted door styles have a two year limited warranty. Forevermark Cabinetry will replace the defective part(s) and ship it to you at our cost using the most appropriate shipping method.

Q: Are my cabinets warranted?

A: Yes. Forevermark Cabinetry warrants its Cabinetry to be free of manufacturer defects for five (5) years from the date of purchase for most lines (all cabinets with painted finishes are limited to two (2) year warranty), or as long as the original purchasing consumer owns the home, whichever is less, against avoidable and unnatural defects in material and workmanship under normal use. This limited warranty applies to domestic use only, is non-transferable, and proof of purchase is required.

Warranty Limitations

For the warranty to apply, cabinets and accessories must be assembled and installed properly according to what Cabinet Nirvana deems is a common standard/practice adhered to by kitchen and bath industry professionals. These common standards/practices include but are not limited to: the correct number of fasteners being used for cabinet assembly, proper clearances for cabinet doors and walkways are adhered to, cabinets are mounted at the correct heights from the finished flooring, and local building code requirements are met.

It is also required that the cabinets be properly stored in an indoor, climate-controlled environment such as an insulated garage, storage unit, or home. This warranty is null and void if the cabinets are not properly installed or maintained.

Warranty Exclusions

Cabinet Nirvana and its products’ manufacturers do not warrant any products against the following: normal wear and tear, misuse, exposure to extreme temperatures such as cabinets in contact with or near ovens when self-cleaning cycle is used, severe high/low humidity, water damage such as damage to cabinets resulting from exposure to water like steam and wet mopping, chips in painted finishes near knobs or pulls as they typically result from contact with fingernails and jewelry, intentional damage, customer modifications made on site and not made by Cabinet Nirvana, improper storage/installation, fire, smoke, acts of God, or exposure to harsh chemicals.

For dents, scratches, and chipped finishes that might result from shipping damage, as well as missing components within cabinets, please see our damage claim policy under our Terms and Conditions for more information.

Additional conditions excluded from the warranty include the following conditions:

Tolerances – Sizes specified for cabinets, accessories, and parts are subject to variations within specific tolerances. Wood will naturally expand and contract with changes in humidity and temperature. Therefore, sizes may vary up to 1/4″.

Load ratings – Our cabinetry, shelves, and drawers are tested and warranted to load ratings established by the National Kitchen Cabinet Manufacturers’ Association. Cabinetry, shelves, and drawers loaded beyond those ratings are not warranted.

Expansion and Contraction of Wood – Because wood is a hygroscopic material (naturally absorbs moisture from the air), it will constantly adjust to variations in relative humidity. We recommend maintaining a relative humidity of 40% within your home to help prevent the shrinkage/expansion of the wooden products within your home.

Joints and Seams – Seams will often be visible on face frames and 5-piece door and drawer fronts, especially when painted. Wood joints will naturally expand and contract with changes in humidity and temperature (i.e., changes in season). Therefore, cracks in the joints are not considered defects.

Cabinet Finishes & Natural Wood Variations

Cabinet Finishes

The appearance of any finish on wood will be affected by wood species, color, grain, lighting, aging, depths, angles of door profiles, and sanding processes. In addition, plywood such as that in cabinet doors will accept finishes differently than solid wood such as that in trims and moldings.

Hand-crafted finish techniques, such as glaze, will create further variation within the same finish from door to door and cabinet to cabinet. A glazed finish accentuates the door and drawer front profiles. Glazing is hand applied over a stain or paint and may consist of random drips, runs, etc. This is not considered a defect and is to be expected with hand-applied finishes.

Based on these factors, our warranty does not cover variation of finish from cabinet to cabinet or order to order.

Natural Wood Variations

Natural woods vary in color and wood grain pattern and may exhibit color change over time. This variation adds to its natural beauty and is not considered an imperfection. Cabinetry may darken or lighten over time due to environmental factors such as exposure to artificial/natural light, moisture, household cleaners, smoke, etc. This is a natural process and can be expected.

This warranty does not cover the natural aging or darkening/mellowing of wood color, inherent growth characteristics, or variation in wood.

Warranty Claims

Cabinet Nirvana will determine if the product is repairable or replaceable when a warranty claim is made. Warranty claims do not include any costs associated with the removal or replacement of products.

If a defect covered by warranty is found, we will, at our discretion, either replace or repair our defective cabinet, defective accessory, or the defective parts. Only the faulty/defective components will be repaired or replaced. Such repair or replacement of the defective cabinet or accessory is the sole remedy available to you concerning any warranty claim submitted. All parts other than those repaired or replaced will remain as is.

Due to ever changing technology and industry styles, we update our cabinet door styles, finish/color options, hinges, drawer glides, SKU offering, etc., regularly. This means all Forevermark products are subject to being discontinued at any time, with or without notice. For this reason, replacement cabinets or accessories may differ/vary from the original product purchased. Therefore, we cannot guarantee that replacements will be exact duplicates of the defective item(s) in your warranty claim.

If an item/product or cabinet style to be replaced has been discontinued, or is no longer manufactured by Forevermark, it is considered no longer covered under the warranty. In the case an item similar, comparable, or complimentary to what is being claimed is available, this option will be offered as a replacement.

To file a warranty claim, sign into your account and click on damage claims or email [email protected]. If you purchased our products from a professional not directly associated with Cabinet Nirvana such as a contractor, builder, designer, etc., we recommend having the account holder submit the warranty claim or provide you with the information needed to submit.

Incidental and Consequential Damage

This warranty shall become void if the cabinets are in any way modified on a job site after purchase, improperly installed, or damaged before or during the installation. This also disclaims products utilized in any application other than the standard.

Cabinet Nirvana is NOT responsible for any labor cost, installation cost, or to remove and reinstall materials and related components.

This warranty is limited solely to material supplied by Cabinet Nirvana.

Q: Are your cabinets KCMA certified?

A: Yes, We are proud to offer cabinets that are certified by the Kitchen Cabinet Maker’s Association (KCMA). KCMA certified cabinets have undergone very rigorous testing assimilating years of household use.

Testing Procedures include:-

Structural – 500 pound load bearing capacity

Door and drawer open/close – 25,000 cycle

Door open strength – 65 pound additional hanging weight

Finish – stain resistance to mustard, catsup, alcohol, vinegar, and assorted household chemicals

Finish – 24 hour detergent/water exposure

Learn more about KCMA testing procedures on www.kcma.org or View the Video.

Q: Are your cabinets CARBS 2 compliant?

A: Yes. Forevermark is constantly striving to reach and surpass all requirements for high quality cabinetry. Our cabinets that currently meet the California Air Resources Board’s standards are:

• Signature Pearl Kitchen Cabinets
• Greystone Shaker Kitchen Cabinets
• Ice White Shaker Cabinets
• Xterra Blue Shaker Kitchen Cabinets
• Nova Light Grey Shaker Kitchen Cabinets
• Pepper Shaker Kitchen Cabinets
• Gramercy White Kitchen Cabinets
• Midtown Grey Kitchen Cabinets
• Uptown White Kitchen Cabinets
• Townsquare Grey Kitchen Cabinets
• Townplace Crema Kitchen Cabinets
• Lait Grey Shaker Kitchen Cabinets
• Woodland Brown Kitchen Cabinets
• Petit White Kitchen Cabinets
• Petit Blue Kitchen Cabinets
• Petit Sand Kitchen Cabinets
• Petit Brown Kitchen Cabinets

The California Air Resources Board regulates air quality by ensuring that materials and air emissions meet the most stringent requirements. For more info visit arb.ca.gov.

Q: Do your cabinets have a waterborne UV finish?

A: We offer cabinets that feature the use of waterborne UV finishes by Sherwin-Williams. The benefits of waterborne UV finishes include superior scratch resistance, low VOCS, finishes that are formaldehyde-hazard free. Our cabinets that offer waterborne UV finishes are:

• Signature Pearl Kitchen Cabinets
• Greystone Shaker Kitchen Cabinets
• Ice White Shaker Cabinets
• Pepper Shaker Kitchen Cabinets
• Gramercy White Kitchen Cabinets
• Midtown Grey Kitchen Cabinets
• Nova Light Grey Shaker Kitchen Cabinets

These products also carry the Sherwin-Williams GreenSure designation.

Q: Are your cabinets ready to assemble (RTA) or assembled?

A: The cabinets as seen on the site are ready to assemble (RTA).

Q: How hard is it to assemble these cabinets?

A: All of our cabinets are very easy to assemble. No previous experience is required. A wall cabinet takes about 10-15 minutes to assemble, while a base cabinet should take 15-20. Naturally, the first few cabinets may take longer, but once you get the hang of it, the rest will be a breeze. Go to our “Support“.

Q: What can I do if the cabinets get nicks and scratches while installing?

A: Cabinet Nirvana includes FREE Paint Touch-up kit with every order of $2000 or more. You may purchase additional Touch-up kits to repair any nicks and scratches. We also offer stains and paints on our site.

Q: Where do you ship to?

A: We Ship for Free to the 48 contiguous states of the USA. For customers outside of the contiguous 48 states, we can ship your order to any freight forwarding company you choose.

Q: What is your shipping cost?

A: Your shipping cost on orders are always included in our low prices – there are no minimum thresholds to qualify for “Free Shipping” like other online cabinet sellers.  Parts orders, however, will incur shipping costs starting at $25 and any additional charges will be based upon freight charges for all parts within the order.

Q: How long does it take for order delivery?

A: Usually, “In-Stock” product can ship from the warehouse in as little as 3-5 BUSINESS DAYS from time of confirmed order (check with Cabinet Nirvana to determine availability) but some product MAY take up to 2 to 3 weeks to ship from the warehouse for unassembled cabinets and 3 to 4 weeks assembled cabinets

Q: Will I be notified when the product is shipped?

A: Once your order is shipped, we will email you a tracking number with a link to the carrier’s website where you can track your shipment at any given time and get an updated delivery date and time. Remember that sometimes it takes the carrier’s system up to 24 hours to update, so if you just received your tracking number it may not be available for tracking immediately.

Q: How is the product shipped?

A: We ship all of our cabinets by freight. They are packed individually on a pallet and delivered via CURB SIDE DELIVERY Only. Smaller packages are sent via Fedex or UPS.

Q: How is the product packaged?

A: Cabinets are packaged unassembled in a box.

Q: Are the doors, drawers, cabinet packaged in the same pack?

A: Most times they are shipped in the same box, but because of manufacturing practices, certain parts might come in a separate box. But, all parts needed to assemble your cabinets are shipped together.

Q: What is your return policy?

A: All items purchased and unassembled can be returned within 14 days. However, you must obtain a return authorization prior to shipping the products back. There is a 25% restocking fee. Please see our complete return policy here.

Q: What is your cancellation Policy?

A: You can cancel your order within 24 hours of purchase. There will be a 25% restocking fee if you cancel after 24 hours. Changes can be made within 24 hours. Please see our complete cancellation policy here.

Q: What do I do if I the products arrive damaged?

A: We make every effort to ensure that your cabinets get to you without any damages. Unfortunately, there are instances beyond our control that damages occur. Should you identify any damage when the delivery arrives, please make a note of it on the proof of delivery slip and have the driver sign off on the form. We cannot file any claims with the trucking company if we do not have this proof that they were delivered damaged. To report damaged items, please contact us at 1-888-280-6064. Take pictures of the damages and upload to [email protected] along with the delivery slip. Once this documentation is received, we will begin the process of replacing the item immediately. All claims must be received within 7 days of delivery. View our return policy here.

Q: What do I do if I have missing items?

A: We make every effort to ensure your order is shipped in full. You will be notified if there are any back ordered pieces prior to shipping your order. However, there are instances that the delivery company leaves an item in the warehouse. It is your responsibility to check your items against the delivery slip you receive from the driver. This ensures that you have received all the items that are indicated on the proof of delivery. Should you have any missing items please indicate this on the slip. We cannot file any claims with the delivery company without this. We will not honor any missing items claims if it was not indicated on the delivery slip at the time of delivery. To report your missing item to us, please visit [email protected] and report missing item as well as submit a copy of the delivery receipt showing item list received. Once your ticket has been received, your claim will be processed. All missing items claims must be received within 7 days of delivery.

Q: Do I have to pay for design service?

A: No. We offer help with your kitchen or bath design. We ask that you email or fax us your layout or measurements along with your contact info and the cabinet you are interested in purchasing. This should include identification of where your refrigerator, stove and sink are located and their sizes.  Go to our design center and fill out the design request form, upload your layout and measurements and send them to us) Send your full contact information to 1-888-280-6064 or [email protected]. Call us at 1-888-280-6064.

Q: How long will it take to get help with my design?

A: It usually takes 1-2 days to get your design back. This depends on if we have all the measurements and necessary information to complete the design.

Q: How can I see a sample of what the cabinet will look like?

A: We recommend that you order a sample door or a single cabinet from your quote list before ordering the rest of the cabinets. That way, once you are satisfied with the quality, you will only have to order the rest of your cabinetry to complete your project. We refund the cost of the sample door once you purchase the kitchen.

Q: What else must be purchased to complete my kitchen?

A: Toe kick is needed for all base cabinets, and moldings, panels & fillers may be needed, depending on your layout.

Q: How can I be sure I can order from your site safely and securely?

A: We understand your concerns about ordering products online, especially a large ticket item. Rest assured that we have selected a payment gateway that is very secure to offer you peace of mind. We sell the highest quality products and stand behind them with up to a 5 year limited Warranty. If you have any questions or concerns, please email our professional staff at [email protected] or call 1-888-280-6064.

Q: How do I clean my cabinets?

A: Gently wipe the cabinet surface with a mild soap and water. Dry them immediately with a lint free cloth. You can also use a wax free emulsion type cleaner like Murphy’s Oil Soap. Do not use solvents, abrasive cleaners and scouring pads as they will damage the surface of the cabinets.

Q: Do you offer any contractor’s discount?

A: We offer Contractor Discounted pricing to contractors and other trade professionals with valid Federal Tax ID and depending on the quantity of cabinets purchased. Call us for more information at 1-888-280-6064.